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U11B800 — Connection for external media source - USB, faulty communication

Connection for external media source - USB, faulty communication. The Taycan, 911 (992), Panamera (971), Panamera (972) and Cayenne report this code; below is which control unit sets it on each model and how to read and clear it.

Which models and control units set U11B800

Porsche Taycan

Porsche 911 (992)

Porsche Panamera (971, 2017–2023)

Porsche Panamera (972, 2024–)

Porsche Cayenne (9YA)

How to read and clear U11B800

  1. Plug a standard ENET (Ethernet-to-OBD) cable into your Porsche's OBD port and your Mac or Windows PC.
  2. Open STEUER14, pick your car and run a fault scan: every control unit is read, and U11B800 shows with its status, its full description and the freeze frame when the unit stores one.
  3. Fix the cause first, then clear the fault memory and scan again to check it stays away. Reading and clearing fault codes is free on every control unit.

More about fault memory in the manual →

Download STEUER14 — free fault reading

Other codes of the Information Control Unit

U110300Production mode active
U110400Expanded bus operation active
U111000Function restriction due to missing message
U111400Component protection – authentication failed (GFA)
U111500Component protection – not taught (SHE)
U112100Data bus - missing message
U11B900Volume control, No communication
U11BB00Ethernet databus branch 1, Electrical error
U11BC00Ethernet databus branch 2, Electrical error
U11BD00Ethernet databus branch 3, Electrical error
U11BE00Ethernet databus branch 4, Electrical error
U11BF00Ethernet databus branch 5, Electrical error

All 614 codes of this control unit →

Fault names come from the manufacturer's diagnostic data. STEUER14 is independent and not affiliated with Porsche AG. A code tells you what a control unit detected, not always which part failed — check wiring, supply voltage and related codes before replacing parts. STEUER14 shows each fault's full description, status and freeze frame on the car.